New Step by Step Map For Telus customer service
New Step by Step Map For Telus customer service
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and to the billing facet, that’s far more horrendous! Ordered a completely new cellular phone as my deal was up for renewal on-line was supposed to get $a hundred credit rating hardly ever confirmed up despatched the cell phone by way of mail the way they advised me to copyright Post and bought it. I obtained a textual content concept saying they obtained it and my credit history will be on my bill, but still my Invoice came and they even now charge me for it. Once i termed. They had the audacity to mention which the mobile phone wasn’t the telephone they were anticipating?! What other cellular phone could it are already? It was their phone they sent me two years ago?! Using the convey it again method?! They informed me they would check into it and e-mail me back never got an e mail. They named me back again and we’re wanting to say it had been a technical dilemma with my mobile phone precisely the same agent who is alleged to have taken care of me?
Used to be the chief and The key reason why I happen to be a faithful Telus custiomer For a long time. But This is certainly about to vary!!
Nonetheless, the very best just transpired. Immediately after speaking with Telus company, I wasn't proud of the program provided and questioned to become tranferred for the LOYALTY dept. She adjusted the price of the information strategy but greater the price of the phone for just a Web of -$one. WHAT A JOKE!!!
If an automated assistant asks for The key reason why of the contact, mention "I would like to make payment preparations for my mobility bill".
If our reply solved your difficulty, remember to click on Accept as Option to help Other individuals inside the community.
• In my discussion with Juan from your loyalty staff, I was falsely accused of becoming discriminatory After i referenced One more Section, which was really offensive and uncalled for. Juan afterwards apologized, expressing that the encounter was totally unacceptable.
once the agent critique my account he explained I can not provide you with a deal or credits such as you have now with your exiting account, so i just gave up and hangup the cell phone.
Definitely not the encounter we would like our customers to have. Be happy to send us A non-public concept and we could discuss our alternatives to acquire this solved for yourself.
I haven't been so discouraged with a company. It is difficult to get solutions from Telus. My Monthly bill has long been changed numerous occasions given that signing up with them a 12 months in the past following a promoter came to our doorway and drew us in with attractive provides. She even explained Telus would pay for Shaw's agreement penalty to maneuver us about. I regret every second of going. It will require up almost all of the afternoon to speak with somebody at Telus. Maintain moments estimate an hour or so only for being forwarded to somebody and put on hold for an additional hour. My agreement agreement exhibits what my Monthly bill need to be Nonetheless they arbitrarily improve my Monthly bill to a hundred.
If an automatic assistant asks for The rationale of the contact, mention "I wish to make payment arrangements for my mobility Monthly bill".
Thanks for your interest to this matter. I look forward to a prompt and satisfactory resolution.
@Oleginza Wrote: I called Telus CS at 8.55AM Mountain time and they hanged up on me, saying that I really need to call during "regular Place of work hrs". Is this for genuine?
At the moment my cellular telephone stopped connecting towards the telus community. Subsequently it's taken me a 45 to sift through the ai gate keepers prompt's just to speak to an actual individual, all although telus ai tries every little thing not to let me to speak to a true human being.
The TELUS team acknowledges that our get the job done spans many Territories and Treaty areas and we have been grateful for the normal Awareness Keepers and Elders who're with us currently, all those who have gone just before us plus the youth that encourage us.
I’ve never ever applied such a service prior to, but it absolutely was effortless and really useful. I noticed that my concern was going to damage my complete holiday, telus billing support and also you virtually saved me.